1. Free plan
The Free plan does not require payment, so there is no charge to refund.
2. First subscription payment
You may request a refund of your first Pro or Scale subscription payment within 14 calendar days after purchase. We may decline or reduce a request where there has been substantial usage, abuse, a chargeback, or a violation of the Terms of Service, except where applicable law requires otherwise.
3. Renewal payments
Subscriptions renew automatically until canceled. If you did not intend to renew, contact us within 7 calendar days after the renewal charge. Renewal refunds may be approved when the account has not had substantial use during the renewed period. Canceling before the billing date is the most reliable way to avoid a renewal charge.
4. Technical issues
If a verified technical problem prevents material use of a paid feature and we cannot provide a reasonable correction, workaround, or restoration, we may issue a full or prorated refund. Please provide the account email, affected feature, date, browser version, and any relevant error message.
5. Plan changes and unused time
Changing plans may create a prorated charge or credit as displayed during the change. Except as stated in this policy or required by law, we do not provide cash refunds for unused time after voluntary cancellation, unused quota, device changes, or failure to use the Service.
6. How to request a refund
Email sadgui.walid@gmail.com with your purchase email, transaction or invoice number, purchase date, plan, and reason for the request. Do not email complete payment-card details. Approved refunds are returned through the original payment method by our merchant of record. Bank processing times may vary.
7. Statutory rights
This policy does not limit refund, cancellation, cooling-off, or other consumer rights that cannot lawfully be waived in your jurisdiction.
8. Contact
Email sadgui.walid@gmail.com.